Returns & Exchanges

At Catch Pro Australia, we want you to love your fashion finds, which is why we offer a flexible 30-day return policy for all unworn items in original packaging. Whether you need a different size or a full refund, our team is dedicated to making your shopping experience seamless.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Carefully place the items in their original packaging, ensuring all tags are attached and the products are in brand-new condition.

3

Ship It Back

Print your prepaid shipping label from the portal and drop off the package at any Australia Post location or authorized collection point.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund or dispatch your exchange item within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing